Customer Service
Terms and Conditions apply to all purchases
Returns
All sales are final
Holds
Items can be reserved for a 48-hour period. The hold is automatically removed after the 48-hour period unless arrangements are made prior. Please contact us to place an item on hold.
Approvals
A valid credit card number or check, contact information, and signed approval form are required for items taken on approval. If using a credit card an authorization will be placed on your credit or debit card prior to taking an item on approval. Should you choose to keep the approval item, your credit card will be charged. If have not contacted us by the end of the 48 hour approval period, your credit card will be charged or check will be deposited.
Storage Fees
All purchases must be picked-up, shipped or delivered within 30 days of purchase or receipt at our shop. Items not picked-up or delivered within 30 days will incur storage fees at the rate $1 per square foot per month.
Shipping
Purchases will be shipped using the fastest, safest, and most reliable method possible. Shipping methods include: Small Parcel, Freight Carrier and White Glove.
Clients may make their own shipping arrangements or can pick up in the store or warehouse.
When an item ships by Small Parcel, it will be taken to thew UPS Store and charged directly to your credit card. Interiors Market does not receive any shipping or handling fees. Signatures are not generally required at delivery, but it is at the discretion of each delivery person. You may leave a note on your door advising "No Signature Required.”
Certain items may need to ship via freight carrier. We will contact you prior to shipping your order via a freight carrier to confirm your options and details. When an item ships by Freight Carrier, it usually means that the item is too heavy or too large to ship via Small Parcel services. If your purchase is being delivered via Freight Carrier, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.
Please note the following important details about Freight Carrier:
1) You are responsible for moving the item off the back of the delivery truck and into your home (or to wherever it is going). Please plan ahead should you need assistance. Freight Carrier personnel are not required to move the item off the truck. If you are unable to find assistance to move the item, most freight companies offer additional services (such as a lift gate). You are responsible for these additional services and will pay the Freight Carrier directly.
2) Additional costs may be incurred if you live on a small street that is not physically accessible to a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that a cost estimate can be obtained.
UPON RECEIPT: It is important for you to inspect your shipment carefully. Any damage to the carton, packaging or product itself must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet that you are asked to sign. This ensures that we can assist in correcting the matter should there be any damage.
Notify us immediately if an item is damaged.
White Glove
Most large furnishing items will ship via a blanket-wrapped white glove delivery service. The carrier will bring the item into your home.
UPON RECEIPT: It is important for you to inspect your delivery carefully. Any damage to the carton, packaging or product itself must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet that you are asked to sign. This ensures that we can assist in correcting the matter should there be any damage
Trade Accounts
Interiors Market offers a trade discount to design professionals holding a valid Sellers Registration/Tax Certificate. Please contact us for more information regarding setting up an account.
Sales Tax
All purchases are subject to 8.9% Sales Tax unless it leaves Interiors Market to be shipped with a bill of lading in hand or you have set up a trade account.